1. Introduction

Welcome to Wagencontrol s.r.o. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website wagencontrol.eu and use our services. We are committed to safeguarding your privacy and ensuring the security of your data.

2. Information We Collect

We may collect various types of information when you interact with our website and services, including:

• Personal Information: This may include your name, email address, phone number, and other contact details provided by you when you contact us or use our services.
• Usage Information: We collect information about your interactions with our website, such as your IP address, browser type, operating system, and pages visited.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect data about your browsing behavior and preferences. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our services.
• To communicate with you, respond to inquiries, and provide support.
• To analyze website usage and trends.
• To comply with legal obligations.

4. Disclosure of Your Information

We may share your information with:

• Third-party service providers who assist us in operating our website and providing services.
• Legal authorities, if required to comply with legal obligations or protect our rights.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to your personal information if it is inaccurate.
• Deletion: You can request the deletion of your personal information, subject to legal requirements.
• Objection: You can object to the processing of your personal information for certain purposes.

6. Data Security

We take reasonable measures to protect your data from unauthorized access and ensure data integrity.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the revised date.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at our Contacts page.

10. Chatbot

We employ a chatbot on our website to enhance user experience and provide assistance. When you interact with our chatbot, please be aware of the following:

10.1 Chatbot Data Collection

The chatbot is capable of gathering and handling various forms of data, which encompass:

• Chat Data – This includes information that you share during your interactions with the chatbot, such as questions, requests, and feedback.
• Usage Data – This pertains to data associated with your utilization of the chatbot, including timestamps and the specific pages or functionalities of our website accessed via the chatbot.
• Technical Information –  This category encompasses details about your device, browser, and IP address, all collected with the intention of enhancing the chatbot’s performance and bolstering its security measures.

10.2 Purpose of Chatbot Data Processing

The data collected by the chatbot is used for the following purposes:

• Providing assistance and information to users.
• Improving the functionality and effectiveness of the chatbot.
• Analyzing chatbot interactions to enhance user experience.

10.3 Data Sharing

We may share chatbot data with third-party service providers for the purpose of chatbot maintenance, improvement, and data analysis. These providers are contractually obligated to protect your data and only use it for the specified purposes.

10.4 Disclaimer

Please note that the chatbot is not a consultant, and its responses should not be interpreted as professional advice or an offer of cooperation. The information provided by the chatbot is for informational purposes only and should not be considered as a promise of price or terms of service. For specific inquiries or professional advice, we recommend contacting our team directly.

10.5 Consent and Control

By using our chatbot, you consent to the data processing activities described in this section. You have the right to:

• Opt out of chatbot interactions.
• Request access to the personal data collected through the chatbot.
• Request correction or deletion of your chatbot data, subject to legal requirements.

10.6 Security

We take reasonable measures to protect chatbot data from unauthorized access or disclosure.

10.7 Changes to Chatbot Policies

We may update our chatbot data processing practices, and any changes will be reflected in this Privacy Policy.